The CPSC announcement says that until you receive and install the home label kit, use only the delicate or waterproof cycles when washing bedding, water-resistant, and bulky items.
ET or go to Samsung’s website for information. “When applied as instructed, the new control-panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items,” says Samsung.Ĭall Samsung at 86 between 8 a.m.
The kit includes a new control-panel guide, excluding front-control models two warning labels step-by-step instructions for applying them to the machine and a user manual supplement. Samsung is sending to all known washer owners a home label kit, and consumers should receive it in the next two weeks. Samsung declined to explain why any consumers who purchased these machines between September 28 and October 6 are not entitled to a full refund. And consumers who have purchased a recalled washer since October 6, 2016, are entitled to a full refund. If you choose to buy another Samsung model they’ll give you an additional incentive of up to $150. Samsung would not specify what the rebates are, but says the rebate is based on the model and date of manufacture. Or you can receive a rebate that applies toward the purchase of a new washing machine from any brand and free installation, along with removal of your Samsung washer. This repair option applies to HE top-loaders with a control panel at the back of the machine, not on the front. If your washer is on the recall list you can choose a free in-home repair, available now, that includes reinforcement of the washer’s top and a free one year extension of the manufacturer’s warranty. You can find a full list of the affected models on the Consumer Product Safety Commission website. Then enter your information on Samsung’s website to find out if your washer has been recalled. Look for the model and serial number information on the label on the back of the washer. How Do You Know Whether Yours Is Included in the Recall? They sold for $450 to $1,500 at Best Buy, Home Depot, Lowe’s, Sears, and other appliances stores nationwide.
The recall involves 34 models of Samsung high-efficiency top-load washing machines sold between March 2011 and November 2016.
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